Delivering of country information and current stay-specific security messages to end customers.
Pre-Trip Country Information traXess Messenger offers high flexibility in branding, customizing layout and content in emails sent to end recipients. Comprehensive reports are attached in a client branded PDF.
Lean Duty of Care add on service Once the data source and service standard are set-up, the traXess Messenger is serving end recipients on a 24/7-day basis without manual interference.
Warning and Alert Messages traXess Messenger is sending relevant messages to end recipients by locating the current stay of a person. Information are matched with latest news that is impacting the security situation in the location.
Customer can steer notification standards What kind of messages are sent and in what format remains in control of clients. The traXess Messenger provides filter options so that end recipients do not receive unnecessary emails.
Country Intelligence traXess Messenger can connect to any provider of security information. That enables traXess to align the services to the client’s needs and preferences.
Risk Ratings in line with risk exposure Risk levels assigned to information are considering exposure of target audience. In addition, parameters can be adjusted according to the client’s needs.
Language Settings traXess Messenger is sending messages according to language preferences of end recipients. The languages currently supported are EN, DE, FR. Additional languages such as ES, NL, IT and PL are made available upon request.
Language aligned with expectations Information are provided by taking the language, the corporate culture as well as preferences of a client into consideration.
Distribution Channel traXess Messenger is contacting clients by sending email to corporate email addresses, SMS to the mobile device or text to speech calls. traXess Messenger can distinguish between message type and select the predefined channel for delivering the message. Whenever possible, traXess messenger is using domestic numbers for sending messages.
Cost Efficiency traXess Messenger offers every function available on the market to contact people with the most appropriate channel depending on the situation and type of information and in a cost-efficient manner.
Country Intelligence Provider
traXess is maintaining interfaces with four enterprises that are specialized in data mining and conducting risk assessments. Upon request, any other provider can be integrated.
Northstar Travel Group, based in the United States, is the leading B-to-B information and marketing solutions company serving all segments of the travel industry. Northstar is providing Country Intelligence and Alert Messages in English.
RiskCompass is a progressive news, information and analysis service from Germany. RiskCompass offers information on all international security aspects on the basis of its own software solutions. The information is available in German, English and French. Additional languages can be provided upon customer’s request.
GEOS SAS is domiciled in France and offers comprehensive Security Services such as Consulting, Mobility Services, Technical Assistance and Country Intelligence. GEOS offers Country Information, Security News and Alert Messages as well as City Assessments on demand. The information provided by GEOS is available in French and in English.
Riskline is a Danish Country Intelligence provider that is trusted by Fortune 500 and Global 500 companies as well as small businesses across a wide range of industries. Country Reports, City Assessments as well as Alert Messages in English is provided by Riskline in collaboration with partners.
How the traXess Messenger works.
Fully automated sending of Pre- and On-Trip Messages to travellers that are triggered by predefined parameters.
Country Intelligence Information Categorized country information and any current reports, including risk assessments, priority level, coordinates and impact radius, are integrated into the system.
Booking and GPS Data The person’s latest known location is recorded on a time axis in the coordinate system on the basis of travel bookings and GPS data.
Notification Concept A notification concept defines the standard and parameters applied to the messages sent by the system. This concept is reviewed and adjusted in collaboration with client representatives before implementation.
Triggers for initiating the process Triggers are parameters to define one or more criteria that are applied for identifying a record for initiation the process. The traXess Messenger is providing a wide range of criteria such as destination, risk level, booking date, number of bookings, airline etc. to be chosen.
Notification Templates In the templates, the layout of a message is designed, the wording structured, and keys defined for retrieving of content are provided by the intelligence provider.
Notification Rules In the notification rules, the triggers and templates are assembled and assigned to the distribution rules including distribution channel, parameters for recipients and mail subjects.